Courtesy Cars

Welcome to AZ Autos, your trusted local Service, MOT, and Repair Garage located in Letchworth, near Hitchin, Hertfordshire. At AZ Autos, we understand that being without a vehicle can be inconvenient and frustrating, especially if you rely on it for work or other commitments. This is why we are happy to supply a complimentary courtesy car to all our customers. Whether your vehicle is undergoing an MOT, service or repair, our fleet of courtesy cars are fully insured, checked regularly and are available free of charge.

Our current courtesy cars include a Citroen C1, Peugeot 107 and Toyota Yaris. Please be advised that our courtesy cars are subject to availability, so book early to avoid disappointment.

Book your Courtesy Car with AZ Autos today and experience a hassle-free experience that allows you to keep on the move while your car is being repaired. Contact us today to find out more about our Courtesy Car service or to book your appointment.

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What is a courtesy car?

A courtesy car is a vehicle that we provide to our customers while their own vehicle is being serviced, repaired, or undergoing an MOT. Our courtesy cars are modern, reliable, and serviced regularly to ensure they meet the highest safety standards.

How do I get a courtesy car?

When you book your vehicle in with AZ Autos, simply let us know that you require a courtesy car, and we will reserve one for you. We will then arrange for the courtesy car to be ready and waiting for you on the day of your appointment.

Who pays for a courtesy car after an accident?

If you have been involved in an accident that wasn't your fault, we can provide you with a courtesy car while your vehicle is being repaired. The cost of the courtesy car will be covered by the at-fault party's insurance company.

How long can I keep a courtesy car?

You can keep a courtesy car for the duration of your vehicle's repair, service, or MOT. We will provide you with a courtesy car for as long as it is needed to complete the work on your vehicle.

What insurance do I need for a courtesy car?

We will provide you with comprehensive insurance for the courtesy car during the period that you are using it. However, you will need to meet certain eligibility requirements to be covered by our insurance policy.

Are courtesy cars free?

We offer a range of courtesy cars to suit all needs, and the cost of using a courtesy car will depend on the type of car you choose. However, we do offer competitive rates to ensure that our customers receive excellent value for money.

Do I have to pay for fuel in a courtesy car?

Yes, you will need to pay for any fuel that you use during the period that you are using a courtesy car. The fuel gauge will be checked when you collect the car, and you will be responsible for returning the car with the same amount of fuel.

What happens if I damage a courtesy car?

If you damage a courtesy car during the period that you are using it, you will be responsible for the cost of repairs. We will provide you with details of our insurance policy and any excess fees that may apply.

Can I use a courtesy car for business purposes?

Yes, you can use a courtesy car for business purposes. However, you must let us know at the time of booking, and you will need to provide us with the necessary documentation to ensure that you are covered by our insurance policy.

Can I choose the type of car for a courtesy car?

Yes, we offer a range of courtesy cars to suit all needs, and you can choose the type of car that you require when you make your booking. However, please note that availability may be limited during busy periods.

What should I do if I am not happy with the courtesy car provided?

At AZ Autos, we pride ourselves on offering an excellent customer experience, and we will do our best to provide you with a courtesy car that meets your needs. However, if you are not happy with the courtesy car provided, please let us know, and we will do our best to find a solution that works for you.